饭店英z语1-6参考答案.docVIP

《饭店服务英语》（第二版）参考答案 unit 1 Classroom Activity I --- I’d like to reserve several rooms at your hotel. --- I want to reserve three twin rooms and one family suite. --- Can I have your name, please? --- Mary Brown --- Can you give me your telephone number? --- No. 1125 College Road, Haidian District, Beijing. --- When will you be arriving, please? --- three twin rooms and one family suite for three night from Oct. 10th to Oct. 12th. Is that right? --- We are looking forward to seeing you. Classroom Activity II ---Good morning. This is Hilton Hotel. Can I help you? --- I would like to reserve rooms at your hotel. ---Wait a moment, please. I’ll put you through. --- Room Reservation. Can I help you? ---This is International Travel Agency in China. We’d like to reserve eight single rooms and five double rooms from Sep. 15th to Sep. 20th for an American travel group. ---Wait a moment, please. Let me check.. Yes, we have. ---How much will be spent for a room? ---130 dollars for a single room and 150 dollars for a double. ---Does this include food bills? ---No. Sorry. It doesn’t. ---Do children get discount? ---Yes. Children under 12 years old are charged half. ---By the way, do we need to pay money for an extra bed? ---I’m sorry, sir. We don’t provide extra bed service at present. Is there anything else? ---No, thank you. ---May I know your name, sir? ---Wangping. ---It’s all right. Thank you. Part Four II. vacancy, guest, reservation, address, Fax, suite, double room, arrival, waiting list, confirm; III. 1.（F) 2. (T) 3. (T) 4.(F) 5. (T) IV. 1. What kind of room would you like? 2. I’d like to reserve a presidential suite. 3. We have a high occupancy in peak seasons. 4. You can reserve rooms by letters, by telephone, by Fax. or by e-mail, we will give you a reply according to the situation. 5. Front office is one of the most important departments in a hotel. 6. Would you like us to put you on our waiting list and call you in case we have a cancellation? 7. I’m sorry our s