商务英语Chapter8.ppt

Chapter Eight The Claims, Conciliationand Arbitration of Business Negotiation Learning Focus学习要点 1.Master the concepts of the claim，conciliation and arbitration. 掌握索赔，调解和仲裁的概念。 2.Get a general idea about the characteristics of arbitration. 了解仲裁的特点。 3.Comprehend correctly the difference between conciliation and arbitration. 准确把握调解和仲裁的不同点。 4.Remember the new words，phrases and expressions in the text. 牢记课文中的新单词和词组。 5.Read the text extension freely. 熟读拓展课文。 The Claims, Conciliationand Arbitration of Business Negotiation Text: The Claims, Conciliation and Arbitration of Business Negotiation Conciliation Conciliation is a nonbinding agreement between parties to settle disputes by asking a third party (agreed upon by both the seller and the buyer) to mediate differences. It is an informal process in which the third party tries to bring the disputing parties together. Conciliators hope that during this process they can help to lower tension .to improve communication, to interpret issues amicably, to provide technical assistance, to explore potential solutions, and finally to bring about a negotiated settlement either informally or, in a subsequent step, through formal mediation. Conciliation is often used in disputes where the parties are unable, unwilling, or unprepared to come to the table to negotiate their differences. The Claims, Conciliationand Arbitration of Business Negotiation Therefore，whenever a dispute occurs，it is always advisable to try to settle it by amicable negotiation. That is，a third party could be invited to act as a conciliator to mediate the dispute. The conciliator expresses his opinions about the dispute and convinces the relevant parties that it is in their interests to work out a satisfactory compromise. The opinions of the conciliator are not compulsory; either disputing party keeps the right whether to abide by the conciliators suggestion or not. The Claims, Conciliationand Arbitration of Business Negotia