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STANDARD OPERATING PROCEDURE TASK: TRAVEL AGENT VOUCHER Task Number: FD-0009 Department: Front Desk Date Issued: January 2005 Guest Expectation: I expect my check-in and all my requests are to be handled quick, friendly and efficient by knowledgeable staff in a professional manner. Time to Train: 25 minutes Why is this task important for you and our guests? Answers: Guest can experience our efficient, courteous and accurate service We are able to increase the GSTS score by delivering service professional. Demonstrates my professionalism.  STEPS HOW/ STANDARDS TRAINI