3预定销售员.docVIP

Job Summary: The Reservations Sales Agent shall steer the incoming room bookings in accordance with the hotel’s service objectives and procedures so that occupancy is optimized. The Reservations Sales Agent has responsibility for all inquires in connection with individual room bookings. 岗位概述： 预订部销售员使酒店的客房预订与酒店的服务目标及程序保持一致，来提高酒店的住房率。预订部销售员有责任回答有关客房预订的问题。 Duties Responsibilities: Handles inquires and bookings in accordance with the department’s routine. Reviews and deals with the daily reservation. Records and processes in-coming reservations. Records and processes group reservations. Ensures all facts of a reservation have been actioned. Example: Transportation, Amenity and special requirement etc. Provides information to clients on hotel services, activities and attractive for the area. Processes cancellation/amendments to reservations (extension, early departure) Investigates and handles no show reservations. Records special billing arrangements for groups and conventions. Liaises with Credit Manager for all reservations requiring credit approval. Be aware of rate changes/ special offers/ promotions/close out dates Monitors reservation levels and inform Managers on current and future occupancy rates Prepares reservation sales reports Sells the hotel and other products and services using up-selling and suggestive selling techniques Maintains high level of telephone skills to meet hotel standard Answers incoming telephone calls and carry out telephone sales. Ensures all guest requests are responded to immediately Maintains a high level of product and service knowledge in order to explain and sell services and facilities to guests. Ensures correct and relevant information to the operating departments so that customer’s expectations are satisfied. Handles and follows up allotments, waiting lists and customer deposits. Handles inquires and carries out bookings for Central Reservation in accordance with hotel routine. On a “when available “ basis, assists course / con