二级英语文.docVIP

投诉信（Letter of Complaint）投诉信是当事人对某产品或服务表示不满意的一种书信形式，格式与其他书信类似。 A 范文 Aug. 8,2003 Dear Sirs, I am writing to complain to you about the pairs of shoes that I bought from your shop during the May Day. When I took it back home, I found there was something wrong with the shoes. As you will realize, I was extremely upset to discover all this. I am returning the shoes with this letter and look forward to receiving a new one of the same size. Yours truly Li Ming 日期 称呼 正文 结束敬语 签名 B 格式要求 I am writing to complain to you about the __________ that I bought from your shop during __________ .When I took it back home. I found there was something wrong with the________. As you will realize, I was extremely upset to discover all this. I am returning_________ with this letter and look forward to _________________. C可选用的句子和短语 1.Im writing to you about ___(产品)that I bought ___(时间、地点) 2. It didnt work.( broken, missing) 3. It wasted my time.(noisy ,made me headache) 4. I hope you to give back my money. (change to a new one repair quickly) D 练习 内容 : 王华女士给某商店经理写信投诉该店的营业员服务质量差 . 昨天她赶上一场大雨 , 顺便进入此店, 在卖戒指柜台关要求看一枚金戒指 , 但营业员(13员)服务态度不好, 拒绝接待 .. 时间 :2001年2月28日 E答案 February, 28th 2001 Dear Mr. Manager, I’m writing to complain about the poor service in your store. Yesterday I was caught in a heavy shower and then entered your shop. When I found a gold ring which I liked, I asked a lady assistant (No.13) to show me the ring but she refused to serve me. Evidently she thought I was not the one who could afford it for I was not very well-dressed. I choose to complain to you because I’m sure you’ll be able to make her understand how to serve as a shop assistant. Yours faithfully Wang Hua 4．推荐信（Letter of Recommendation） 推荐信是向朋友（熟人）介绍相关情况。 A 范文  May 16,2003 Dear Mr. Wang , I have the pleasure of introducing to you Mr. Zhang Peng. a graduating student of Guangdong Baiyun Vocational Technical Yours Li Min