8-D 解问题方式.pptVIP

8-D Problem Solving 8-D 问题解决方式 Sauer-Danfoss Shanghai November, 2005 8-D 问题解决方式 Step 1Assemble a Team if Necessary第一步若必要组成一个团队 Assemble a Team: Steps集合一个队伍：分步 Select a small number of people 选定一小部分人组成一个小组 Determine roles 确定角色 Develop ground rules 发展程序规则 Determine customer 确定客户 Determine scope, timetable, deliverables 确定范围、进程、可交付日期 Step 2Describe the Problem and the Expectation第二步描述问题和期望 Specify the internal/external customer problem by identifying in quantifiable terms the who, what, when, where, why, how, how many (5W2H) for the problem. 用量化的语言详细说明内部和外部客户的问题 Describe in quantifiable