酒店电话接听标准TelephoneCourtesy总结.pptVIP

电话接听标准 Telephone Courtesy 电话礼仪 Telephone Courtesy What should we do when the phone is ringing? 目标Objective 当结束本次培训时：您能列举关于“电话礼仪”的基本要求 By the end of this training, you will be enable to list down key message regarding Telephone Courtesy. 示范如何用正确的程序接听电话 Demonstrate how to answer the phone using the correct procedure 目标Objective 良好的第一映像利于我们与客人建立良好的长久关系。员工应使用饱含微笑的声音；所有来电，我们都应礼貌、小心、关爱地处理，并及时跟进。 First impressions are often the ones that stay with us longest and influence us most. All colleagues are to project a smile in the voice. All telephone requests should be han