TOEIC Speaking Test.pptVIP

TOEIC Speaking Test Format Read a text aloud Describe a picture Respond to (3) questions Respond to (3) questions using information provided Propose a solution Express an opinion Question 10 Propose a solution In this part of the test, you will be presented with a problem and asked to propose a solution. You will have 30 seconds to prepare. Then you will have 60 seconds to speak. In your response, be sure to *show that you recognize the problem, and *propose a way of dealing with the problem You’ll hear: Hello, my name is Robert Fowler. I ordered a jacket and a pair of pants from your company a week ago. They arrived today, but there is a problem with the order. I ordered a green jacket and received a blue one. I looked up the invoice and it clearly shows that I ordered a green jacket. I guess someone must have packaged the wrong jacket, though there was not a problem with the pants. Uh, I’m not sure what to do because I wanted to wear the jacket next weekend to a special function I have to attend. Actually, that is the reason why I ordered the jacket. So, if there’s any way I can exchange the jacket in time, I’d like to. Otherwise, I’d like to return it for a refund. Please call me once you get this message. My order number is 8643B any my number is 017-4706-8643. Thank you. Model answer Hello, Mr. Fowler. My name is Peter and I’m calling in regard to you order at Discount Clothing. First, I’d like to apologize for the mistake and inconvenience. I looked up your order and it shows that you did indeed order a green jacket. I’m not sure how this happened, but there will not be a problem with exchanging it. All you have to do is repack the jacket in the original box and send it by express delivery. We’ll pay for the postage and send the correct jacket back to you as soon as we get it. I should take less than a week, so you’ll have enough time. To ensure everything is done properly, please address the box to me, Peter Smith. Thank you and I hope this