新加坡海底捞新员工服务技能要素.pptVIP

LOGO All rights reserved by Haidilao Service Standard Operating Procedure 服务流程与技巧 Topics 目录 1.2 Responsibilities 岗位职责 2. Pre-operation Checks 餐前检查 2.1 Pre-operation Preparations 人员检查 a). Personal grooming, uniform and nametags. b). Cleanliness around the section. c). Roaster and staff attendance, situations around own section and staff working around owns section. 检查自己的仪容仪表、工服是否穿着合理、是否佩戴工牌； 检查所辖区域的卫生状况； 了解自己所负责桌台区域的人员情况、到岗情况； 1、Personnel 人员检查 bowls, plates, chopsticks, glasses, Baby bowl, soupspoon, fork and knives. 餐碗、餐碟、筷子、玻璃杯、BB餐具、勺子、刀叉 chopped green onion, par