《管理学原理第十一章自测练习题.docVIP

Chapter Eleven: Foundations of Control Multiple Choice Questions 1. The type of control system that focuses on such criteria as organizational values, beliefs, and traditions is a. market control b. organizational control c. bureaucratic control d. clan control 2. Which of the following is not a reason for the importance of control? a. It ensures that the organization is moving toward established goals b. It is related to planning c. It allows managers to delegate d. It helps establish hierarchical relationships 3. A disadvantage of personal observation as a method for measuring performance is a. The level of coverage of performance activities is limited b. Infrequency c. The time involved d. Others’ biases 4. All of the following are characteristics of an effective control system except a. accuracy b. reasonable criteria. c. low cost d. timeliness 5. Once actual result have been measured, the next step in the control process is a. determination of goals consistent with organizational objectives b. comparisons between the plan and results c. checking measurements against established legal standards d. taking action to correct unfavorable variations from the plan 6. Which of the following statements is most accurate? a. The best-known form of feedforward control is direct observation. b. Feedforward controls have the greatest impact on motivation. c. The type of control most widely used is feedback control. d. Feedback controls are designed to detect problems before they occur. 7. The biggest problem with feedback controls is that a. It is difficult, if not impossible, to obtain the necessary information b. They are of little use as a motivational tool c. They do not provide the type of information needed to judge the accuracy of the planning process d. When significant deviations are detected, the damage has already been done 8. The MAJOR problem with feedforward controls is that they a. are costly to implement b. are time-consum