学位论文__深圳恒波商业连锁股份有限公司crm实施方案设计探讨.docVIP

XXX学院毕业论文 论文题目 深圳恒波商业连锁股份有限公司CRM实施方案设计探讨 姓名 专业 学号 指导教师 客户关系管理(Customer Relationship Management，CRM)是一种旨在改善企业与客户之间关系，提高客户忠诚度和满意度的新型管理机制。，专业人才，人才培养。Customer Relationship Management is designed to improve the relationship between businesses and customers, improve customer loyalty and satisfaction of the new management. Chain of retail competition among enterprises is the competition in customer resources, how competition to increase customer satisfaction and loyalty, gain more customers of all ages is