盖洛普Q12员工敬业度调查课稿.pptVIP

What do those positive changes in Q12TM scores mean as it relates to business outcomes? Those workgroups in this case study that experienced a .2 increase in their Grand Mean score saw their Customer Loyalty scores increase by 1.81% and their Full-time turnover decrease by 5.48%. Workgroups that saw a .2 decrease in their Grand Mean scores from 1997 to 1999 saw their Customer Loyalty scores decrease by .4%, their Full-time turnover increase by 1.24% and their Part-Time turnover increase by 20.72%. What do those changes translate to in terms of dollars? The variables we are using to measur