酒店英语--前台预订课题.ppt

Part 5: Conclusion To accept a telephone reservation successfully, the receptionist should make sure there is room available at the time. Then follow the procedure and finish the reservation for the guest. Thank you for your attention! English For Hospitality 讲授：徐玉萍 tel QQ:403688715 课程简介 共160学时， 分四个学期完成48 、48 、32 、32 分四部分： 前厅服务英语：预订客房 接待客人 Front office 引导入住 结账离店 客房服务英语：客房介绍 客房清洁 Housekeeping 洗衣服务 维修服务 餐馆服务英语：餐位预订 迎宾服务 Food Beverage 点餐服务 酒水服务 康乐服务英语：购物指导 文娱欣赏 Recreation 体育运动 身体保健 本学期完成第一部分，48学时，3学分。 Department of a hotel Front office Housekeeping department Food Beverage department Recreation department Department of a hotel Sales department Financial department Personnel resource department Purchasing department Engineering department Security department Training department Shopping Arcade Topic 1 Room Reservation via Telephone Please wait a moment. I have to check if there is a room available. Topic 1 A brief introduction of front office service 1.Background information: The front office plays an important part in modern hotels.Its the department which is responsible for reservation, registration, and assigning of the rooms.The front office is the first and last point of contact with every guest. registration Foreign currency exchange Front office service Room reservation Check in Check Out 1 2 3 前台，（Front office/Front Desk），又称为总服务台（总台）或大堂部，为客人提供订房、登记、分房、换房、问讯、电话、订票、留言、行李、退房等一系列服务。 Some related words or sentences information office 问讯处 reception office 接待室 hotel register 旅客登记簿 registration form 登记表 manager 经理 attendant 服务员 office clerk 值班服务员 waiter （餐厅）服务员 waitress （餐厅）女服务员 The Reception Office is straight ahead. 接待处就在前面。 Welcome to our hotel. 欢迎光临。 Frequently used sentences at front desk: 1. What kinds of room would you like? In the dialogue, there are several questions like this that are used by the