餐饮商务英语前厅英语描述.pptVIP

Who would you like to contact/talk to? 请问您想要找哪位？ Could you hold the line, please? 请（拿着话筒）稍等一会。 For outside calls, please press X first and then press the number you want. 打外线请先按X再按你想要拨的号码。 Are you going up(down), sir? (在电梯间问客人是上还是下) Which floor，sir？哪一层？ How many bags do you have in all? 您总共有多少行李需要拿呢？ I’ll bring a baggage cart. 我将推行李车过去。 Taxi fares are charged according to the cab model and mileage drive. 计程车的价格根据车型和里程数来定。 There’s our hotel’s address on it. When necessary, show it to the taxi driver. 这是酒店的地址卡，必要时您可以给司机看地址卡。 I’m sorry to have inconvenienced you. I assure you such things will never happen again. 我很抱歉造成您的不便。我保证这样的情况不会再发生了。 值班经理  Assistant Manager： I’m awfully sorry. I do apologize. How about Room XXXX? It’s much better. The room is of the same type as room XXXX. (We will give you a 10 percent discount as compensation.) 因酒店原因给客人致歉并换房（严重情况下可给予客人房价折扣作为补偿） I’m sorry, sir. There must be some misunderstanding. 真抱歉先生，我想这里面可能有点误会 I’m so sorry. I will solve the problem for you as soon as possible. 很抱歉，我讲尽快为您解决这个问题。 When you want checking out, please dial 3 to call our bellboy help you with your luggage down. (提醒客人可拨打礼宾部电话帮助拿行李) How many bags do you have in all? (问客人有多少行李需要拿) I’ll ask the bellboy to bring a baggage cart. (若行李较多的情况下要提醒礼宾员推行李车） Part 1. 前厅部门名称 Concierge 礼宾部 Reception 前台 Operator (Switchboard) 总机 Business Center 商务中心 Safety Deposit Room 贵重物品寄存室 Luggage （store）Room 行李房 Front Office Manager 前厅经理 Assistant Manager 大堂副理 Chief concierge 礼宾主管 Chief Receptionist 前台主管 Operators supervisor 总机主管 Bell Boy/Man 礼宾员 Receptionist 接待员 Operator 话务员 Business C