秘书的角色意识和知识结构..docVIP

秘书人员的角色意识和知识结构 摘要 当今形势下，随着经济社会和高新科技迅猛发展，公司对秘书人员的要求也越来越高，秘书人员锁面临的挑战也越来越多。一名优秀的秘书人员应该追随着时代进步的步伐，要冲破传统秘书的束缚，转换角色以更适应工作的需要重新的审视自己，不断补充“能量”满足公司越来越高的要求，才能更好地承担起参与处理事务和为领导提供服务的职能，真正起到秘书的作用。因此，秘书人员不仅需要具备良好的业务素质、拥有熟练的操作技巧，正确的角色意识把握秘书的角色特征，调整秘书的角色定位，具备完善的知识结构，不断地对自己的知识结构进行自我调节、自我完善以求秘书能适应这个现代企业的发展和需求Abstract Under the current situation, along with the economic society and the rapid development of high technology, the company secretarial staff requirements are also getting higher and higher, the secretary personnel lock challenges are more and more. A good secretary personnel should follow the pace of progress of the times, to break the traditional Secretary to manacle, change roles to adapt to the need of the work to look at their own, continue to add energy to meet increasing demands, in order to better assume involved in dealing with affairs and for the leaders to provide service functions, real play the role of secretary. Therefore, the secretary personnel should not only have good quality, skilled operating skills, the correct role consciousness to grasp the characteristics of the role of the Secretary, the Secretary s role adjustment, have perfect knowledge structure, continue to own knowledge structure adjust, self-improvement is particularly important in the work, will get twice the result with half effect of secretary, in order to be able to adapt to the modern enterprise development and demand. Key words: The secretarial staff secretary role consciousness Knowledge structure 引言 探讨秘书的角色意识和知识结构，不仅有助于我们加深对秘书的认识和理解而且还有助于我们把握秘书人员所处的特定工作环境，使秘书人员能够按照角色的特定要求以及运用自身完善的知识结构去开展活动，以便做到既不失职、不越权，又能运用独特的角度解决问题。 秘书的角色定义 秘书的工作特点 （1）中介性秘书部门的这种中介性特征一方面决定了秘书工作的纽带和桥梁的作用，另一方面也决定了秘书工作是非独立性的辅助工作。2）直接性秘书工作的直接性体现在：在行政组织上，在岗位设置上，在工作程序上3）全面性是体现在职能辅助的全面性上过程辅助的全面性上4）服务性人们把秘书工作比喻为上管天文地理，下管鸡毛蒜皮，把秘书工作说成没大没小，没完没了。5）被动性要求秘书人员一定要不越权、不越职秘书应在辅助性被动性的工作中发挥创造性和主动性6）潜隐性秘书工作的潜隐性表现在三个方面：活动名义的假借性活动过程的幕后性劳动成果的潜在性是职业秘书从业的前提和基础条件所谓人品，就是人的品质和道德修养。俗话说，做事先学会做人，而在职场上所强调的“做人”的关键环节是职业道德。秘书职业道德显得尤其重要，秘书是公司领导