8 c o m m u n i c a t i o n（8 c o m m u n i c t i o n）.docVIP

8 communication Chapter Scan In order to communicate effectively, it is necessary to understand the roles we enact as communicators and receivers in the process. Communication is a skill that can be improved through practicing reflective listening skills, which include affirming contact, paraphrasing, clarifying, reflecting feelings, silence and eye contact. In addition, there are five keys to effective supervisory communication that distinguish us as good or bad communicators. This chapter also discusses defensive and nondefensive communication. LEARNING OBJECTIVES After