choosing quality measures（选择质量措施）.docVIP

Choosing Quality Measures Contents Some Planning Suggestions Think Long Term Consider All Available Measurement Tools Think Fewer Measures Develop a Plan Factors to Consider Making Comparisons Databases and Benchmarks Trends Over Time Service Delivery Systems Unit of Analysis Staff Experience and User Support Costs Reviewing Some Selected Measures Choosing the most useful quality measures is one critical step toward success, no matter what your planned uses. This section: Shares some planning suggestions from seasoned users. Identifies several factors State users may wish to consider when