ppt课件-theprinciplesofqualityassurance-profileconsulting.pptVIP

THE PRINCIPLES OF QUALITY MANAGEMENT DEFINING QUALITY Good Appearance? High Price? The Best? Particular Specification? Not necessarily, but always: Fitness for Purpose Meets Customer Requirements THE NATURE OF QUALITY Meeting Customers’ and the Organisation’s Needs Integral Part of the Business Assuring Quality Systematically Prevention Culture Right First Time Continuous Improvement QUALITY TERMINOLOGY Quality Control = Correction Quality Assurance = Prevention Quality Management = Enhance Customer Satisfaction and Continual Improvement THE REQUIREMENTS OF ISO 9001: 2000 An Int