ppt课件-thequalitymovement-handicapinternational.pptVIP

The Quality Movement Michael Crowley EPR 2008 Concept: Quality Historical perspective From quality to excellence Path Multiple dimensions Variety of phenomena Changing through time Changing with the activity sector Different from author and place The Concept Value Warranty Conformance Control Responsibility Planning Assessment Zero defects Loyalty Satisfaction Needs Efficiency Effectiveness Expectations Rights Duties Ethics Client Quality …. An Approach 1980 – Total Quality 1970 – Quality Management Programs 1960 – Quality Warranty 1930 – Statistical Control 1920 – Inspection 190