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ISE 468 ETM 568 Dr. Burtner ISE 468 ETM 568 Dr. Burtner Healthcare Process Improvement: Overview of The Balanced Scorecard ISE 468 ETM 568 Spring 2013 Dr. Joan Burtner Associate Professor, Department of Industrial Engineering and Industrial Management Spring 2013 ISE 468 ETM 568 Dr. Burtner Slide * Balanced Scorecard Developed by Robert Kaplan and David Norton in the early 1990s Definition: A tool that translates an organization’s mission and strategy into a comprehensive set of performance measures that provides the framework for a strategic measurement and management system