学士学位论文___空中乘务员的工作压力管理空乘专业.doc

空中乘务员的工作压力管理 Flight attendant work pressure management 空中乘务员的工作压力管理 摘要 在社会竞争日益激烈的今天，人们的工作压力达到了前所未有的高度。业倦怠程度高，如果对之不能很好调适，对自己及其家庭和单位会产生许多消极影响，危害极大。所以，有必要的职业倦怠行为调适；情绪调适；心态调整Flight attendant work pressure management Abstract In social increasingly competitive today, people working pressure reached unprecedented levels. Large data shows, the special group flight attendant suffering from mental health problems is not optimistic. China international airlines to 105 flight attendant mental health status and analysis using psychological scale strict article measured flight attendant heart health, the results showed that 12.8% people exist obvious psychological symptoms. This number is obviously higher than normal scale in China. Therefore, the flight attendant this career is facing serious work pressure threats, flight attendant industry burnout degree of relatively high, if not very good to adjust, flight attendants were themselves and their families and unit can produce many negative influence, great harm. Therefore, it is necessary to pay more attention to the flight attendant career burnout; Behavior adjustment; Mood adjustment; Attitude adjustment, to make the air crew can have the right face and effective decompression, thereby restoring physical, psychological, behavior three coordinate health, so as to improve the work performance and Organization Keywords work pressure flight attendant damage adjustment 目 录 一、引 言 1 1.1 课题研究背景 1 1.2 课题研究内容 1 1.3 课题研究的目的 1 1.4 课题研究的意义 2 二、理论综述 2 2.1工作压力的相关介绍 2 2.1.1 工作应激 2 2.1.2 工作压力 3 2.2 工作压力的主要来源： 4 2.3 工作压力的分类 5 2.4 工作压力的疏导 5 三、空中乘务员压力现状分析 6 3.1 空中乘务员工作压力的原因 6 3.2 空中乘务员工作压力的影响 7 四、空中乘务员的压力管理对策 8 4.1 个人应对 9 4.2 组织应对 10 结 论 11 参考文献. 12 致 谢. 13 空中乘务员的工作压力管理 一 引言 1.1 课题研究背景 当前快节奏的工作和生活，使人们的观念、心理、行为发生了一系列的变化，产生适应性障碍或紧张症等与压力有关的疾病。压力问题已经开始引起社会各界的高度重视有关压力的研究已经成为心理学、医学、社会学、管理学等共同关注的热点领域。 　　在企业管理中，工作压力管理已成为