m a n d a t o r y s t a n d a r d s f o r q u a l i t y o f s e r v i c e（m n d t o r y s t n d f r d s o r问u l我t y o f s e r v c e）.docVIP

MANDATORY STANDARDS FOR QUALITY OF SERVICE DIGITAL LEASED LINE SERVICE REPORT Licensee Reporting Period Summary 1. Annual Service Availability Domestic Digital Leased Line Service1 Report items 1st 6 Months 2nd 6 Months Total for 12 Months QoS Standard Compliance Total operational hours Total downtime % of network availability 99.90% Yes/ No Attachment A.1 - No. of Annual Service Availability under Exclusion Exclusion No. of Annual Service Availability 1st 6 Months 2nd 6 Months Faulty customer equipment Network facility damaged by third parties Fault due to other service providers Customer premises inaccessible Damage to network facility due to force majeure Faulty customer infrastructure or internal wiring Request for deferment of service restoration by customer Planned maintenance work for the purpose of upgrading or maintaining the network system International Digital Leased Line Service 1, 2 and 3 Report items 1st 6 Months 2nd 6 Months Total for 12 Months QoS Standard Compliance Total operational hours Total downtime % of network availability 99.80% Yes/ No Attachment A.2 - No. of Annual Service Availability under Exclusion Exclusion No. of Annual Service Availability 1st 6 Months 2nd 6 Months a. Faulty customer equipment b. Network facility damaged by third parties c. Fault due to other service providers d. Customer premises inaccessible e. Damage to network facility due to force majeure f. Faulty customer infrastructure or internal wiring g. Request for deferment of service restoration by customer h. Planned maintenance work for the purpose of upgrading or maintaining the network system Footnotes: Service availability is measured from Network Termination Unit (NTU) to NTU. International leased line service comprises of international leased line portion and domestic leased line portion. For reporting and complia