ppt课件-a t c l2006 surveyof technical documentationinthe enterprise（一个t c l2006 surveyof技术documentationinthe企业）.pptVIP

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ppt课件-a t c l2006 surveyof technical documentationinthe enterprise（一个t c l2006 surveyof技术documentationinthe企业）.ppt

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* * Importance of Hard Copy Documentation 85% receive hard copy documentation from their vendors. 74% felt that the availability of hard copy was either somewhat important or not important for making purchase decisions. Only 14% felt it was extremely important. Who pays? In most cases the hard copy is free as only 20% pay for it. And for those who pay 28% only pay for a portion of it. If payment were mandatory, only 26% would be willing to pay for it. However, only 60% of those surveyed claim their vendor makes hard copy available after their product is purchased. * * Hard Copy Documentation Topics and Those in Use The subject areas that vendors cover in hard copy documentation vary. The most popular areas pertain to are installations, configurations, and systems administration. The hard copy topics that are most often referenced are user documentation (17%), system administration (15%), technical specifications (15%) and release notes (12%). * * Online and CD/DVD-Based Books When asked how often does one print online or print CD/DVD-based books 49% print out parts of the information they need. 38% do not print online or print CD/DVD-based books and are more comfortable reading and researching information online. Only 13% prefer printed material and, when available, prefer to purchase printed books. * * Documentation Updates It is no surprise that accessing information on the Web is the most preferred options to obtain updated information, since only 47% said their vendor notifies them when information is updated. 60% said that their preferred method to receive documentation updates is by accessing an updated manual on the vendor’s Web site. 15% said they would prefer receiving an entire updated documentation set. Another 15% prefer only specific “change” pages. Only 9% were interested in an entire documentation set with separately packaged updates. * * Futures * * What Needs to Improve with Technical Documentation Today 22% of IT managers surveyed f