(英语中级口语.docVIP

口语部分问题 Q: How many Departments in you hotel? 饭店有多少个部门，并说出各部门的功能 A:There are Sixteen Departments in our hotel. For example ：Front officeAccount 、Housekeeping、Engineering、Sales Marking 、Executive office、Human Resource、Training 、Trade Union、Security 、Food Breakfast 、Health Center、Function Hall、asst manager Q:What means cancel the reservation? If the people cancel the book how to do? 取消预定是什么意思？如果客人取消预定，你应该怎么做？ A: It means some guests were booked room in hotel by internet or telephone before, but may some reason can not to live, so they want to cancel that room. In this situation, we should check the guest reservation, guest name, and answer the guest. 取消预定的意思就是客人通过网络或电话等方式预定了房间，准备入往，但是因为各种原因无法来入往了。这种情况下，我们应该查客人订房时间、姓名，查看记录后答复客人。Q:Explain the room type and room rate 介绍一下饭店的房型及房价 A:My hotel have three towers. Tower A and B is four stars ,tower C is five stars. So tower C room rate than tower A and B to dear. Tower A single room rate is 530 yuan. double room rate is 660 yuan. Suite rate is 1050 yuan. Tower B single room rate is 580 yuan. double room rate is 798 yuan. Suite rate is 1280 yuan. business room rate is 798 yuan. Tower C double room rate is 1280 yuan. Suite rate is 1680 yuan. business room rate is 1280 yuan. presidential suite rate is 11,800 yuan. Q: Introduce your hotel 介绍你的酒店 A: My hotel name is “CHINA PEOPLES PALACE”. The hotel is four stars . My hotel have A and B、C three towers. There are 1027 rooms which are including single room\double room\business room\suit、presidential suite. There are 20 restaurants and 25 different styles conference. There are competed facilities in my hotel, include business center, shopping center, post office, ticket center, health center、bank、swimming pool、tennis court、badminton court and so on. we give the best service to guest, and let them to feel comfort, happy and easy. 我的酒店的名字叫“中国职工之家”。有A、B座楼一共有间客房，包括单人间双人间、商务间、总统套房还有个餐厅和个不同风格的会议室。饭店配套设施齐全包括商务中心、物中心、邮局、票务中心、健身房 Q: What kind of service of housekeeping?客房部为客