4. spotlight on business report 2014-3-25.ppt

内容 强调材料和手写要点缺一不可 数据图表的变化（ 2月3月） 1.2 分析图表数据变化的原因 3.4.5 提出减少投诉的方法 形式 TITLE: Report on Customer Complaints INTRODUCTION: 报告的目的（汇报顾客投诉情况，分析原因并提出解决办法） FINDINGS: 根据内容分段进行 1.月份投诉情况 （图表特征1.2要点） 2.投诉原因分析 （百分比分析及解决办法3.4.5要点） CONCLUSION: 对投诉情况和解决办法进行概况（对顾客投诉问题已经采取有效措施） definition: A means of communication to gain and give information on which decision making is based on S+V+O: Many members suggest that .... Six staff members express the view that ..... Several changes were put forward. Reported speech: I think Maple Lee is the best person for this post. A number of people have left the