09_W1CostofPoorQuality精品课件.ppt

8-21-2000 BBCostofPoorQuality.ppt 8-21-2000 Cost of Poor Quality Cost of Poor Quality Cost of Poor Quality Contents What is Cost of Poor Quality? Quality Cost Categories Estimating Cost Savings from a Six Sigma Project Hard vs. Soft Costs Cost of Poor Quality – Learning Objectives After completing this module, you will be able to… 1. Identify costs due to poor quality. 2. Categorize quality costs as failure costs, appraisal costs or prevention costs. 3. Categorize specific savings as either hard or soft savings. Six Sigma Roadmap – Cost of Poor Quality Breakthrough Strategy What is Cost of Poor Quality (COPQ)? Costs incurred due to not having 100% confidence that product or process quality is perfect all the time. Quality Cost Categories Internal Failure Costs - costs that would disappear if no defects existed in the product prior to shipment to the customer. External Failure Costs - costs that would disappear if no defects were shipped to the customer. Appraisal Costs - costs incurred to discover the condition of the product (during “first pass through”). Prevention Costs - costs incurred to keep failure and appraisal costs to a minimum. Internal Failure Costs Internal Failure Costs External Failure Costs Appraisal Costs Prevention Costs Cost of Poor Quality (COPQ) Group Exercise 9.1 – Cost of Poor Quality 1. Refer to your workbook. 2. For the scenario to which your team is assigned …. a.) list the specific quality cost items b.) categorize each cost item as failure cost appraisal cost, or prevention cost 3. Identify additional process inefficiencies that create unnecessary cost. COPQ in Six Sigma Projects The Cost of Poor Quality (COPQ) is used to …. Estimate the potential savings the project could yield (MEASURE phase) Quantify the actual savings once improvements have been made (IMPROVE phase) COPQ – What to Include? In Six Sigma, COPQ should include all unnecessary cost, that is, all cost that does not add value to the