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masssachusetts e m s radio communications plan（masssachusetts e m s无线电通讯计划）.doc

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The Massachusetts Emergency Medical Services Communications Plan Contact for Questions Please direct any questions about this document to: Director Department of Public Health Office of Emergency Medical Services 99 Chauncy Street, 11th floor Boston, MA 02111 Telephone: (617) 753-7300 Fax: (617) 753-7320 Acknowledgements Emergency Medical Advisory Board (EMCAB) Communications subcommittee and its many contributors Table of Contents 1 Table of Contents 3 2 Executive Summary 6 3 Purpose 6 4 Legal Status of Plan 8 5 Participants 9 5.1 Massachusetts Department of Public Health (MDPH) and its Programs, Emergency Preparedness Bureau (EPB), and Office of Emergency Medical Services (OEMS) 9 5.2 Massachusetts Emergency Management Agency 10 5.3 Regional EMS Councils 10 5.4 Central Medical Emergency Direction (CMED) Center 10 5.5 Ambulance Services 10 5.6 Ambulance Dispatch Center 12 5.7 Fire District Control Center 12 5.8 EMS Communications Operator (EMCO) 12 5.9 Emergency Medical Technicians 12 5.10 Hospitals and Medical Directors 13 5.11 Ambulance Task Forces (ATFs) 13 5.12 Regional Medical Coordination Center (RMCC) 13 6 Infrastructure 15 6.1 UHF Ambulance Radios 15 6.2 CMED Trip Record Tracker 19 6.3 CMED Operator Position Equipment 19 6.4 Massachusetts DPH WebEOC 20 6.5 Health and Homeland Alert Network (HHAN) 20 6.6 Regional Mass Casualty Support Unit (RMCSU) 20 6.7 Satellite Phones 21 6.8 Ambulance Task Force Radio Infrastructure/ FAMTRAC 22 6.9 Ambulance Task Force Radios 22 6.10 MDPH-Approved Regional Communications Plans 23 6.11 Local EMS Dispatch Radio Networks 23 6.12 Hospital Phone Network 23 7 Radio Communication Protocols 24 7.1 Call Sign Identification 24 7.2 Typical 9-1-1 Call Response 24 7.2.1 Citizen calls 9-1-1 Public Safety Answer Point (PSAP) 25 7.2.2 Public Safety Answering Point (PSAP) contacts Ambulance Dispatch Center 26 7.2.3 9-1-1 Dispatch Center identifies and dispatches ambulance 26 7