《高考英语写作专题》投诉信写作.pptVIP

Complaint letter 审题 假如你是李华，几天前去书店买了一本书，因质量问题想更换而遭服务员拒绝。现在你想给书店负责人写一封100-120个字的信，具体要求如下： 1. 记述这一次不愉快的经历； 2. 表达你对此事的失望并提出解决的方法。 常见问题 质量问题没有扩展，重在写服务态度差 建议过少或不全 原因部分写太多 词性把握不全：satisfy;satisfied; satisfactory; dissatisfactory 语气过于强硬：祈使句和疑问句慎用 提纲 Translation 有质量问题 缺页 字迹不清 书本破损 服务员 态度很差 拒绝换书 换本新书 道歉 退款 段首常用语 I am writing to make a complaint about… I am most reluctant to complaint , but… One annoying aspect of your service is… I have been pleased with your services for years, but now I feel very disappointed. I would like to draw your attention to the problem/fault. I am writing to inform you that I find …unsatisfactory. I wish to express my dissatisfaction/disappointment about… 段尾常用语 I would be highly appreciated if you could… I believe you will take my complaint seriously and… I hope you will give due attention to this matter I would like to get this matter settled by the end of this month. I could not be more satisfied if you can kindly… 连词，让文章更连贯 to my disappointment What annoyed me most was that… I am afraid that Needless to say It seems unbelievable that=unbelievably In addition/Besides What’s worse/Worse still Imitation I am writing to let you know the deplorable attitude of one of your staff members. I received my telephone bill for the previous month from you and thought there were some errors in calculation; I had been overcharged for two oversea calls. However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually; for another she even said that it was my own fault. Needless to say, such a way of dealing with customers us unacceptable. I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make a formal apology to me An early response will be appreciated. 如何套用范文 请以“One person I’m grateful to”为题，用英语写一篇100—120个词的短文，记述一个你认为值得感谢的人。要求如下： 1. 内容必须结合生活中的一个事例; 2. 简要说明值得感谢的原因或从中得到的启示； 3. 文中不得透漏个人信息。 注