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Email Etiquette: Keeping Your Foot Out of Your Virtual Mouth How is it spelled? email Email eMail EMail e-mail E-mail e-Mail E-Mail How is it spelled? Gregg, Microsoft, and AP: e-mail Wired: email Email Experience Council: email is standard Email etiquette is evolving too E-mail has quickly become a communication standard and the Internet’s most popular application. Both the number of e-mail users and the usage rates are continuing to grow exponentially. Mischelle Davis, V.P. of marketing communications at NewWorldIQ Where are we now? Right now online writing is pretty muchin its Wild West stage, a free- for-all with everybody shooting from the hip and nosheriff in sight. O’Conner Kellerman (2002) If you were sheriff… What would be your rules? What makes email different? Difference: No nonverbal cues Nonverbal cues Difference: Tone Difference: Tone Criticisms are harsher Tone: Example One Tone: Example Two Tips: Tone For want of a smiley…? Difference: Humor Humor: Riskier Humor: Often misinterpreted Humor: Often misinterpreted Tips: Humor Humor: Tips in action Difference: Levels of formality Most people view email as more formal than a phone call less formal than a letter Meeting request: Informal From: Bob Anderson anderson@rand-unix Date: 21 Dec 84 11:40:12 PST (Fri) To: randvax!anderson, randvax!gillogly, randvax!norm Subject: meeting ... we need to setup a meeting bet. jim you and i -- can you arange? im free next wed. thks. Meeting agenda: Formal Subject: MEETING ON FY86 PLANNING, 2PM 12/28/84, CONFERENCE ROOM 1 There will be a meeting of the FY86 planning task force in Conference Room 1 on December 28, 1984 at 2pm. The Agenda for the meeting is: Topic Presenter Time Strategic Business Plan John Fowles 30 min. Budget Forecast for FY86 Sue Martin 15 New Product Announcements Peter Wilson 20 Action Items