酒店知识手册.docVIP

2010-9-28 Hotel Knowledge Manual Partition 分类 General Information 公共部分 Rooms 房务部分 Food Beverage 餐饮部 CARDS BENEFITS 酒店用卡 BEAUTIFUL XIANGFAN 城市信息 FO 前厅 HSKP 客房 SEC 保安 ENG 工程 Total 总计 19 37 18 23 6 18 4 27 152 General Information 公共部分 G1 Q: Where is your hotel? 你们酒店在哪里? A: The hotel locates at No. 11 Changhong north road Xianfan. 答：酒店位于襄樊市长虹北路11号。 G2 Q: What is the name of your hotel? 你们酒店的名称是什么？ A: The hotels name is Crowne Plaza Xiangfan. 答：襄樊万达皇冠假日酒店。 G3 Q: What are the hotel website and the E-mail Address? 酒店的网址和电子邮件是什么？ A: The hotel website is , the E-mail Address isInform@. Can I write that down for you? 答：酒店的网址是 HYPERLINK ， HYPERLINK mailto:电子邮件是rsvn@ 电子邮件是Inform@，需要我写给您吗？ G4 Q: What are the hotel telephone and fax number? 酒店的电话和传真号码是多少？ A: The hotel telephone number is 0710-3288 866, the fax number is 0710-3288 899. 答：酒店电话是0710-3288 866，传真号码是0710-3288 899。 G5 Q：What is the (structural) height of hotel’s building and how much area occupies the hotel?? How many floors are there in your hotel? 酒店建筑高度是多少, 建筑面积事?共有多少层? A：The structural height of the hotel is 86.4 meter, nearly 42691 m2. There are total 21 floors. 19 floors are on the ground and 2 floors 答：建筑高度是86.4米，建筑面积近42691平方米。共21层，地上19层，地下2 G6 Q：How many rooms of our hotel? 酒店共有多少间/套房间？ A：303 rooms. 答：共303间/套。 G7 Q：How many parking seats in your hotel? 酒店共有多少停车位？ A：More than80, including the -1, -2 basement and building around. 答：80多个停车位，包括大楼外围以及地下-1和-2楼。 G8 Q: Who is the General Manager? 酒店的总经理是？ A: Our General Manager is Mr. Roy Leung. 答：总经理是梁炳权先生。 G9 Q: Who’s the owner company? 酒店业主公司的名称是什么？ A: Xiangfan Wanda Plaza Investment Co.,Ltd. 答：业主公司是襄樊万达广场投资有限公司。 G10 Q: Who is the Owner’s Rep D.G.M.? 业主代表兼副总经理是？ A: Our Owner’s Rep D.G.M. is Mr. Andy Liu. 答：业主代表兼副总经理是刘晓风先生。 G11 Q: What is our hotel vision? 什么是酒店的远景与使命？ A: To be the leading international 5-star commercial hotel in Central China. To build the best employee relationship Employment Brand. To create the best practices of Guests Experienc