毕业实践报告题目：浅谈非语言交流在空中乘务工作中的应用 .pptVIP

1. The quality of flight attendants should possess 1 First of all to love his job 2. Strong service idea and service consciousness 3. With the spirit of bear hardships and stand hard work. 4. Warm, cheerful personality and with nice attitude. 5. Study hard business knowledge . 6. Learn to against all kinds of people speak in different ways . 7. With high-quality language high-quality aviation services for passengers. 2. Verbal and nonverbal 1 Language is the most important human communication tool, but is not the only tool 2. Movement, expression, intonation, temperature, color, smell, and dress, space distance, the language means of communication known as nonverbal means 3. Persons nonverbal behavior is a kind of symbol, can transmit certain information, for in a particular culture understood and accepted. 4. Nonverbal communication is the behavior is a kind of beautiful. On the basis of identification of such behavior is peoples aesthetic idea 5. Different combination of nonverbal skills will make different effect. 6. Appropriate nonverbal communication can provide passengers with a cordial, warm, safe, considerate, respected the emotional experience 3. The air in the cabin service with a smile Smile as the most basic courtesy of communicative activities, is also the best manners Cabin crew for passengers to provide service with a smile, can be closer to a great extent with the distance between the passengers, so that the travelers have a strong sense of belonging Smile can let a person feel warm, feel the trust. To take the initiative to smile Healthy smile genuine smile Whatever the passengers, equal treatment, to give them to smile services, quality services. 4.Complimentary Close Smile, is also part of nonverbal communication, it doesnt need much effort but have brought big rewards The service with a smile has a strong power to keep themselves in the competition advantage * *  毕业实践报告题目:浅谈非语言交流在空中乘务工作中的应用 Service psychological