BAR-9 - Bar Service(CH)【DOC精选】.doc

南兮粤菜自助餐厅 STANDARD OPERATING PROCEDURE 标准操作程序 BAR SERVICE 酒吧服务 Task Number: BAR-0009 Department: 部门： Bar 酒吧 Date Issued: 制定日期： 2011 Guest Expectation: 客人期望： I expect this to be one of the nicest areas of the hotel. I expect charming hostesses and bar staff. I expect beverage knowledge to be exemplary and service attentive. 我希望这是酒店最好的区域之一，也希望有热情的迎宾和酒吧服务员，酒水知识是规范的，服务是专注的，我希望酒吧随时都保持干净 Time to Train: 培训时间： 40 minutes 40 分钟 Why is this task important for you and our guests? 为什么这个任务对你和我们的客人是重要的？ Answers: To maximize the guest satisfaction 最大限度的使客人满意 Increase the popularity of this outlet 提高餐厅的声誉 WHAT/ STEPS 什么/步骤 HOW/ STANDARDS 怎样/标准 TRAINING QUESTIONS 培训问题 Check counter 检查吧台 Check the counter and clear/replace at all times dirty ashtrays, finished drinks, over soaked coasters/napkins, soiled napkins/serviettes and other items. 检查吧台和清洁所有的脏的烟缸，喝完的饮料，湿了的杯垫/餐巾，脏的餐巾和其他的物品 What am I checking for? 我需要检查的是什么？ Maintain cleanliness 维护清洁 Maintain a clean bar counter and pick-up area by wiping the area with a damp cloth. 要用湿布擦拭酒吧台和出品区域，保持清洁 Why a damp cloth? 为什么要使用湿的布草？ Watch Posture 注意姿态 Stay well groomed and maintain a proper standing posture. 保持良好的仪容仪表，维持标准的姿态 How can I remind myself of my posture? 如何我能保持良好的姿态？ Keep busy 维持忙碌的状态 Keep busy by polishing glassware, maintaining a dry working area, preparing extra garnishes and wiping bottles for example. 保持工作状态，例如擦杯子，保持干燥的工作区域，准备额外的装饰，擦拭瓶子等 What do I do when it is quiet? 闲适的时候我应该做什么？ Don’t slouch 不要懒散 Do not lean against sinks, cabinets, shelves, etc. 不要靠在洗手盆、橱柜，架子旁，等 Be alert 保持警觉 Be alert on the pick-up area and tables near the bar area. 应留意出品区域和吧台附近的桌子 What am I being “alert” for? 我应该留意什么？ WHAT/ STEPS 什么/步骤 HOW/ STANDARDS 怎样/标准 TRAINING QUESTIONS 培训问题 Restock supplies 重新补充货物 Fill up straws, coasters, napkins, serviettes, cocktail serviettes and other materials if they have been used up by server. 用完吸管，杯垫，餐巾纸，餐巾，鸡尾酒巾和其他的东西，应立即补充 What supplies need to be restocked? 为什么货物需要补充？ Ensure accu