FD- Credit Card Authorization【DOC精选】.docVIP

STANDARD OPERATING PROCEDURE CREDIT CARD AUTHORIZATION Task Number: FD-0010 Department: Front Desk Date Issued: January 2005 Guest Expectation: I expect my check-in and all my requests to be handled quickly, friendly and efficiently by knowledgeable staff in a professional manner. I expect credit card transactions to be discreetly handled. Time to Train: 25 minutes Why is this task important for you and our guests? Answers: Guest can experience our efficient, courteous and accurate service We are able to increase the GSTS score. Demonstrates my professionalism.  WHAT / STEPS HOW/ STANDARDS TRAINING QUESTIONS 1) Utility of Advance Credit Card Authorization Advance Credit Card Authorization can ensure a smooth check-out upon guest’s departure and expose potential billing complications. Is this really “all that smooth” for the guest? 2) Special attention The Validity/expiry date of the credit card must be checked. Approval codes must be obtained for all credit card transactions. If an approval code is already obtained for a credit card transaction but guest subsequently decides to pay in cash, the code must be canceled. Why do I have to check the expiry date of the credit card? 3) Obtain and imprint credit card Obtain the guest credit card and take an imprint. Why do I have to imprint the credit card? 4) Obtain authorization code Obtain the authorization code according to the guest’s length of stay. Why do I have to obtain the authorization code? 5) Contact the bank in case any difficulties If there are any difficulties in obtaining a guests’ credit card approval, the bank should be contacted immediately. Why do I have to contact the bank if there are any problems with the credit card? 6) Advise the guest if the card has been declined If the credit card has been declined, the guest should be called and suggested to change to another credit card for the deposit. Why could the card be declined? 7) Check The nig