MANAGINGKNOWLEDGEWORKERS.pptVIP

MANAGING KNOWLEDGE WORKERS KMS Topics Covered Knowledge Management Systems Life Cycle Knowledge Creation and Knowledge Architecture Capturing Tacit Knowledge Knowledge Codification System Testing and Development Knowledge Transfer and Knowledge Sharing Knowledge Transfer in the E-World Learning from Data Managing Knowledge Workers Definition of Knowledge Worker Core Competencies Traditional vs. “Smart” Managers Major Challenges and Responsibilities Factors Affecting Knowledge Worker’s Productivity Work Adjustment Model Chief Knowledge Officer (CKO) Responsibilities and Role Key CKO’s Attributes and Success Factors Incentives and Motivation What Is a Knowledge Worker? Transforms corporate and personal experiences into knowledge through capturing, assessing, applying, sharing, and disseminating it within the organization to solve specific problems or to create value Core Competencies Thinking skills — having a vision how the product or the company can be better Continuous learning — unlearning and relearning in tune with fast-changing conditions Innovative teams and teamwork — via collaboration, cooperation, and coordination Creativity — ”dreaming” new ways to advance the firm Core Competencies (cont’d) Risk taking and potential success — making joint decisions with calculated risk Decision action taking — be willing to embrace professional discipline, patience, and determination Culture of responsibility toward knowledge — loyalty and commitment to one’s manager or leader Traditional vs. Smart Managers Major Challenges Get the organization moving towards achieving goals in line with rate of change Promote active learning to improve knowledge worker’s capacity to create, produce, and respond to change Provide opportunities for knowledge workers to brainstorm ideas, exchange knowledge, and devise new ways of doing business Responsibilities of Smart Managers Managing knowledge workers Searching out, creating, sharing, and using knowledge regularly Maintaining wor