国际商务礼仪Unit 7 Business Conversation Etiquette.ppt

Unit Seven.  Conversation Etiquette Focal Points How to converse properly in business community Conversation is a form of interactive, spontaneous?communication?between two or more people who are following rules of?etiquette. Contents: Business Conversation Etiquette The Art of Business Conversation Business Conversation Tips Be Formal Stick With Safe Topics Don't Talk Too Much Listen Carefully The Business K.I.S.S. Safe Topics How to practice efficient business conversation Welcome and unwelcome topics of conversation Lead-in Conversation What is Conversation? Conversation Etiquette It refers to the way of communication internally among employees and externally with customers or clients, through showing grace and creating understanding among individuals and strengthening work relationships. Lead-in Lead-in The Business K.I.S.S. Listen Carefully Don't Talk Too Much Stick With Safe Topics Be formal Business Conversation Business Conversation Etiquette Business Conversation Etiquette Being formal is classy. In business, you need as much class as you can get. As the conversation progresses, stay formal and avoid letting any of your bad habits show. By staying formal through each point in the conversation, you have displayed a solid balance of confidence and tact. Business Conversation Etiquette A business conversation isn't meant to be emotional, so it should be pretty basic and drama free. The words that come out of your mouth are keys to a successful business conversation. Learn how to listen carefully and keep your yapper shut 唠叨、废话 Business Conversation Etiquette Just like a good personal conversation, a quality business interaction needs a good flow to stay healthy. If you can lay off the urge to talk too much and stay respectful, your words will count for more by coming through louder and clearer at the appropriate times. Business Conversation Etiquette Listenin