国际商务礼仪Unit 8 Reception and Entertaining Etiquette.ppt

Unit Eight.  Reception and Entertaining Etiquette Focal Points Rules of Business Reception Reception is the beginning of the business, A perfect reception process can give the guests a good first impression; it also can foster a good cooperating image and a mental outlook, a start for future business activities. It mainly refers to visiting and receiving. Contents: Business Reception Etiquette Business Entertaining Guideline Tips of entertaining for business Tips for Business reception Rules for business receptionist Agenda Criteria of a good restaurant Topics during the meal Best to be avoided Privacy (family, marriage, kids, siblings, age, income, etc.) Beliefs, religions, politics (controversial) Personal history (embarrassing) Appropriate topics Do one’s homework to find out what the client enjoys doing (interest, hobbies, beliefs, values, etc.) Business (contract, quality of products, price, deadline, data, plan, corporate culture, etc.) One or two jokes (icebreaker) Common ways of entertaining a client? A breakfast, lunch, or dinner in an exclusive restaurant A sport event (skiing, golf, motor-racing, horse-riding, fishing, majiang, etc.) A tour (incld. shopping tour) A concert/ Opera A visit to a local attraction (museum, park, tower, casino, etc) Tips： A clean tray-cloth should be kept next to the teapot and hot water jug. Tips： Cookies should be on a separate plate for guests to help themselves. A sufficient supply of snacks and drinks should be displayed. It is best to provide brown sugar, as it is preferred by many people. All arrangements for visitors will have to be made within a budget specified by the company. Alcohol ____, ____, and liquor should be chosen before a formal lunch or dinner begins. If you are the host, feel free to offer alcohol, but never ____ the issue. Eat, Drink, Smoke, and ‘Sex’ Individual tastes for food differ. Foods that are a delicacy in one country can be despicable in other countries, for exampl