How Process Enterprises Really Work UMKC如何处理企业真正的工作该分校.pptVIP

How Process Enterprises Really Work by Michael Hammer and Steven Stanton Process Enterprises What is a Process Enterprise? “Flexible groupings of intertwined work and information flows that cut horizontally across the business, ending at points of contact with customers.” Replaces traditional organizations Sets of discrete units Well-defined boundaries Business Process Reengineering Benefits Operate faster and more efficiently Use information technology more productively Employees have more authority and a better view of the big picture Higher-quality products and service Dividends to sharehol