VONTELCallModel的组成(续).ppt

VONTEL Introduction Sam Chang K200/CCL/ITRI Samchang@.tw Outline VONTEL System Architecture Brief introduce each system modules VONTEL Server Application Call Server Protocol Adapter Call Server Design Concept VONTEL Call Model VONTEL Supported Device Types URL Address Routing Mechanism Virtual Device (VDN) Mechanism VONTEL API Design VONTEL SPI Design VONTEL Architecture VONTEL Version 1.0 Features Enterprise grade IP-PBX Rich Call Features Up to 2,048 devices BHCA: 60,000 Multimedia IP Call Center Solution Platform Advanced Skill-based Routing ACD System Rich 3-party Call Control API Support Voice / E-mail / Fax / and other media Provide both proprietary TAPI 3.0 compatible APIs Converged Switch System PSTN Interworking (Megaco Interworking) SIP Interworking H.323 Interworking Inter-Switch Call Setup VONTEL Version 1.0 Features Media Server Voice Play / Record Fax Send / Receive DTMF Generation / Detection Advanced Multi-party Conference(up to 8 parties / wiretap / whisper) Softphone Full-Feature, Intelligent Softphone PSTN Gateway Support Analog FXO Interface Support T1/E1 ISDN Primary Rate Interface Web-based Online OAM Call Features Call Features Flexible Numbering Plan / Routing System Call Waiting Call Forwarding (Directly / Busy/ No Answer) Call Transfer (Directly / Unattended / Attended) Hold Call / Retrieve Call Conference Call (include Wiretap / Whisper ) Call Screening (black list / white list) Speed Dialing Camp Call / Auto Call Back Pick up Call Park Call / Unpark Call Call Center Features Automatic Call Distributor Features Skill-based Routing Each Agent has different levels of different skills Each Distributing Call has different combination of skill requirement VIP Calls Agent can preview queued VIP calls and answer it first Agent Free-sitting Remote Agent Agent can work at home with IP phone or Softphone Multimedia Call Distributing Provide interface for customized media like FAX, E-mail and on… Outbound ACD Provide interface for customized pre