Organizational Change Management CVRIT组织变革管理cvrit.pptVIP

Copyright CVR/IT Consulting 2004 Organizational ChangeDr. Gary J. Evans, PMP Presentation Outline Define Organizational Change What is there to manage? Resistance to Change Managing Organizational Change Organizational Change Management It is not uncommon for an organization to choose to conduct a project that will have impact on the organization itself. Examples: New Time and Attendance System New email system Transition from paper to electronic Requisitions Change from primarily print to primarily electronic media Introduction of a new technology (e.g. EDMS) Distribution of workers in new office space Organizational Change Management Upper Management undertakes these projects because they believe that there is sufficient gain to the organization to warrant the expense. And Upper Management usually moves forward on the basis that since it is in everyone’s best interest, those individuals affected will of course endorse the project and work to make it a success. And all too often Upper Management receives a rude shock. Organizational Change Management It can be very difficult to introduce change to an organization. Failure to recognize and deal with this fact has been the cause of many project failures. Folger Skarlicki (1999) - organizational change can generate skepticism and resistance in employees, making it sometimes difficult or impossible to implement organizational improvements (p. 25). Organizational Change Management As the Management Team, you must be aware of the extent to which your projects may introduce organizational change, and then you must deal with this issue. Coetsee (1999) states managements ability to achieve maximum benefits from change depends in part on how effectively they create and maintain a climate that minimizes resistant behavior and encourages acceptance and support (p. 205). Organizational Change Management The PMBOK makes scant reference to organizational change. This may be deliberate, since the PMBOK is designed to