Service Operations Management Huntsville, TX服务运营管理亨茨维尔TX.pptVIP

Service Operations Management Fundamentally, there are no differences between service and manufacturing operations! Both are concerned with: Efficiency Effectiveness Quality Cost Effectiveness Right prescription Right advice Service availability Efficiency No. of servers Use of resources Quality Training Error prevention Continuous Improvement Cost Inventory management Tradeoffs Purchasing Service Operations Management Selected Issues New service development Managing service experiences Front-office/Back-office Analyzing processes Service quality Yield management Inventory manage