Using Models to drive Process Improvement ASQ利用模型驱动的过程改进工程师.pptVIP

Using Models to Drive Process Improvement Kurt D. Roudabush, PMP CMQ/OE, CQE, CQA, CSQE Where are we going? Why? How? Is there something better? Where are we going? Why? How? Is there something better? Experience That Is Too Common A 2-year process improvement effort is completed Quickly or slowly, but steadily it begins to fade away A year or so later there is little evidence anything was done! Why Do Organizations Most Often Do Process Improvement? Follow the leader - Everyone else is doing it A champion - An executive heard about it or read about it somewhere A prod - A customer demands it A cause – If we don’t do something, we won’t survive Why Should Organizations Do Process Improvement? As a means to achieve organizational goals/objectives derived from strategic plans. Always maintain the link to the goals/objectives and strategies If you don’t, the process improvement effort will not survive an economic downturn or the loss of the key sponsor Think “Programme Management” My advice to organizations used to be to treat process improvement efforts as a project This may not give enough emphasis to critical success factors Programme management is about tying the improvement effort to the goals/objectives and ensuring that the process capabilities developed return measurable results. For more info, google “OGC Managing Successful Programmes” Where are we going? Why? How? Is there something better? Lots Of Ways To Do “It”? SPC TQM ISO 6 Sigma CMMI/SPiCE Lean Lean/6 Sigma Other Define “Models” What do you think of when you hear the word “Model”? Process Improvement Models Definition - A model is a collection of process elements and practices that can be used as a pattern for process development and a criteria against which a process can be assessed objectively. Some examples: ISO 9001 CMMI (Capability Maturity Model Integrated) MBNQA (Baldrige Award) ISO 15504 (SPiCE) “Approaches”? Definition - An approach is any methodology or system of tools that is been used to