服务管理：运作、战略与信息技术原书第7版教学课件ppt作者美）詹姆斯A菲茨西蒙斯JamesAFitzChap017课件.pptVIP

Forecasting Demand for Services Learning Objectives Recommend the appropriate forecasting model for a given situation. Conduct a Delphi forecasting exercise. Describe the features of exponential smoothing. Conduct time series forecasting using exponential smoothing with trend and seasonal adjustments. Forecasting Models Subjective Models Delphi Methods Causal Models Regression Models Time Series Models Moving Averages Exponential Smoothing N-Period Moving Average Moving Average Example Exponential Smoothing Exponential SmoothingHotel Example Exponential Smoothing Implied Weights Given