口腔护理管理中风险管理的应用价值.docVIP

口腔护理管理中风险管理的应用价值 　　【摘要】 目的：探讨风险管理在口腔护理管理中的应用价值。方法：从笔者所在科2012年1月-2014年收治的口腔疾病患者中随机抽取116例进行研究，并根据其诊疗顺序随机分为两组，对照组58例行常规护理管理，观察组58例在此基础上行风险管理，对比两组患者实施护理管理前后的护理质量评分、护理事故的发生率和护理满意度。结果：和实施前比较，两组患者的基础护理质量、诊疗管理和消毒质量的评分均明显提高，且观察组三项指标的评分明显高于对照组，组间比较差异有统计学意义（P0.05）。对照组患者的护理不良事件为20.69%，明显高于观察组的3.45%；且其护理满意度为84.48%，明显低于观察组的96.55%，组间比较差异均有统计学意义（P0.05）。结论：在口腔护理管理中，应用护理风险管理可以明显提高护理质量，减少护理事故的发生，提高患者的满意度，减少护理纠纷，具有较高的临床应用价值。 　　【关键词】 口腔； 护理管理； 风险管理； 应用价值 　　中图分类号 R473.78 文献标识码 B 文章编号 1674-6805（2016）17-0086-02 　　【Abstract】 Objective：To explore the value of risk management in the oral care management.Method：From January 2012 to 2014，116 cases with oral diseases were randomly selected，and according to the order of its diagnosis and treatment were randomly divided into two groups，each group with 58 cases，the control group was taken routine nursing management，the observation group was taken risk management on the basis of the control group，the nursing quality score，the incidence of nursing accidents and nursing satisfaction before and after the implementation of the nursing management in the two groups were compared.Result：compared with before the implementation，the nursing quality management，diagnosis and treatment and disinfection quality score in two groups were significantly improved，and the score 3 index in the observation group were obviously higher than that in the control group，the differences between two groups were significant（P0.05）.The nursing adverse events in the control group was 20.69%，it was significantly higher than 3.45% of the observation group.And nursing satisfaction was 84.48%，it was significantly less than 96.55% of the observation group，the more significant differences between two groups（P0.05）.Conclusion：In the oral care management，application of risk management can significantly improve the quality of nursing，reduce nursing accidents and improve the patients’ satisfaction，reduced nursing disputes，has high clinical value. 　　【Key words】 Oral； Nursing manageme