询盘甄别与回复讲课.ppt

`````` 如何甄别询盘？ ？？怎样有效处理询盘？？？ BELIEVEWIN TEXTILE LIMITED 一、分析和判断询盘 询盘的分类 1） 毫无关系的询盘 2） 没有提到相关产品，只是寻求合作的询盘 3） 有提到具体产品的询盘 4） 提到产品的同时还需要一些价格，MOQ 和运费的询盘 垃圾询盘的特点 注册IP和发送地所在IP不匹配 向多个卖家群发询盘 询盘有嫌疑链接 重复发送类似内容 二、如何处理不同类别的询盘 1） 过滤掉毫无关系的询盘 2） 培养大致寻求合作的询盘，回盘之后没有了下文，定期的用不同新颖的标题邮件和推新产品进行再次跟踪！ 3） 主攻，提到产品的同时还需要一些价格等一些资料的询盘，主攻这类询盘，以多种的销售方式促进客户提早下单！ 4） 需要注意的是，在分类询盘和回复的同时，一定要警惕客户用不同的邮箱套问产品的价格。遇到一个地区的同一产品的询价要谨慎处理！ 系统自动判断为垃圾询盘 群发询盘 询盘内插入链接 注册IP 在中国 同一时间重复发询盘 案例1： 这种询盘目标性强，　很明确地说明客户所需要的产品，简单地通过系统回复给卖家。催促下单，库存不多。 回复：　（有库存的情况下） Dear X,? Thank you for your inquiry.? Yes, we have this item in stock. How many do you want? Right now, we only have X lots of the X color left. Since they are very popular, the product has a high risk of selling out soon. Please place your order as soon as possible. Thank you!? Best regards,? (name)? 回复： 断货 (out of stock)? Dear X,? We are sorry to inform you that this item is out of stock at the moment. We will contact the factory to see when they will be available again. Also, we would like to recommend to you some other items which are of the same style. I alreadly show you those pictures of our goods. We hope you like them as well. Please let me know for any further questions. Thanks. ?? Best Regards, ?? (Your name) ? 案例２： 这种询盘目标性更强，并且有明确的购买数量，询盘的信息量较大。这样的询盘，我们可以按照客人的要求做一下发票给他们参考。 Dear X, ?? Thank you for your inquiry.I made an invoice according your inquiry.pls check.This is a friendly reminder to you to complete the payment transaction as soon as possible. Instant payments are very important; the earlier you pay, the sooner you will get the item. ?? If you have any questions of making the payment,please let us know. We can help you to resolve the payment problems . Thanks again! Looking forward to hearing from you soon. ??Best Regards, ??(Your name) 案例3： 这种询盘客人询价 Dear x,? Thank you for your interests in my item.? the whole sale price is usd/5yards which no including shipping cost . However, we’d like to offer you some discounts on