Lead The Team.pptVIP

How relationships develop How important they are Expectations about relationships How relationships are managed in the workplace Inter-personal Dinner lunches and other social setting are clearly part of your business dealings Trust and long-standing relationships are often more important than contracts and prices Being with people that they enjoy Business success is relationsship driven – less focus on a speed of a transaction Cost less important than extensive network Transactional Begin right away Newcomers are welcome if they have something to contribute Relationships may only survive the situation that brought them together Contract replace long years of trust * * What people say How much they say How they say it Surface behaviours Watch people talk Look at body language Pay attention to hand gestures Is the communication brief or elaborate Direct Taken at their word If you understand the message your good Indirect Communication is much more subtle – understand meaning below surface Try to understand silence – embarressed smile Message comes from many different places not just the words * * Complex and very important dimension often influences by religion and geography (monsoons floods) The way people mange time How they view time And to some degree the society’s views about fate vs. free will Controlled Future orientation Fluid time Traffic jam Historical presedence – longer process * * The degree to which people feel they can control their lives Openness to change Willingness to take risks External Reduce uncertainty whenever possible – threat to structure Scepticism when it comes to new initiatives Internal Failure is a nessessary price for innovation and improvement Important when you are a leader – what do people like to do? * Explicit 3C and basic operating rules matters * * Control Internal Embrace change Willing to take risks Forgive failures Lead The Team June 16, 2011 External Maintain status quo Follow the rules Slow to c