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Information Services Annual Report 2011  2011 The new integrated Information Services structure is progressing and the new web site was launched in October 2011. Strategic planning workshops have taken place with the production of a new strategic plan; technical and behavioural competencies have been developed and are being embedded into IS recruitment processes; an organisational development schedule of training has been developed; and a draft skills matrix is being developed for career progression discussions with staff in collaboration with Griffith and Bond universities. There is continuing investment in up-skilling and multi-skilling. There has been a significant shift in the usage of scholarly information with a preference for electronic resources over print. UWA staff and students have been given increased access to information resources with more than 25 major digital collections/archives/ eBooks and journals being made available online. An eBook strategy has been developed and some low use collections have been relocated to off-site storage to help meet the demand for more collaborative learning spaces for students. The new Reid collaborative learning area was opened in November 2011 and has proved extremely popular with students. Many of UWA’s research and teaching initiatives are dependent on the outcomes of the Business Investment Programme and work is on-going in liaison with IT staff from Faculties and Central Administration. During the year, the core and distribution layers of the new University network were procured and installed; a new authoritative institutional Active Directory was created; and a new Institutional Data Centre was opened. To support the increasing trend toward ‘anytime, anywhere’ learning and the increasing number of mobile devices on campus, an additional 100 wireless access points were installed as part of Phase 1 of the improved and extended wireless network. A number of organisatio