jobtitlecustomerservicecoordinator.docVIP

Job Title: Customer Service Coordinator Date written: Updated: Finalized: Immediate Manager: Customer Service Supervisor Job Code: Next-Level Manager: General Manager Grade: Supervises: Non-supervisory role Occupational Standard: No Match Group/Department: Location: Enclose current and/or proposed organization charts that show two levels up and direct reports Mandate Under the direction of the Customer Service Supervisor and with efficiency and customer service a priority, the Customer Service Coordinator acts as the liaison between the customer and the warehouse. Acts as first point of contact for the customer and resolves any problems or concerns with the receiving and storing, moving and shipping of supplies, stock and materials to and/or from the warehouse. Projects a positive and professional image at all times, assisting customers promptly and conducting all business in a friendly, courteous and knowledgeable manner. Knowledge and Skills Preferred: College or university diploma 2 to 3 years of experience in warehouse and freight logistics Minimum: High school diploma 2 years of experience in warehouse and freight logistics Key Accountabilities A. (70%) Provide and maintain good customer service and solve problems As an integral part of the company team, ensure that customers are highly regarded and receive exceptional service during the shipping and receiving of products to and from the warehouse. As first point of contact for the customer, address problems with production or shipping delays, quality-control issues, such as damaged or improperly packed goods, and client deadlines. Accountable to anticipate and defuse potential problems, which could include face-to-face, phone or email interactions with customers. B. (30%) Plan and co-ordinate transportation of materials While adhering to policies and procedures as well as regulatory compliance, use the Warehouse Management System (WMS) in order to