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operationsmanager
Operations Manager
Frequently Asked Questions
______________________________
1 Installation 47
2 Device Auto Discovery 47
3 Device Management 47
4 Service Level View 47
5 Alerts and Events Display 47
6 Service Quality Alerts Display 47
7 Fault History 47
8 IP Phone Report 47
9 Notifications 47
10 Performance Polling 47
11 Synthetic Testing 47
12 Batch Testing 47
13 SRST Testing 47
14 Node-to-Node Testing 47
15 System 47
16 Personalized Reports 47
Installation
1.1 What should I check before installing Operations Manager? 47
1.2 I get a message that one or more files may be locked while upgrading from Operations Manager 2.0 or reinstalling. What should I do? 47
1.3 Installation/uninstallation of Operations Manager failed midway through. How do I clean up before trying the operation again? 47
1.4 The UI doesnt come up after a fresh install. -OR- Why do I see a blank screen on logging into the Cisco Unified Operations Manager evaluation version? 47
1.5 What are the basic checks and fixes to be done for licensing issues? 47
What should I check before installing Operations Manager?
A: Check the following:
Make sure you have only one NIC card enabled on the machine.
Critical: Check the time on the machine. If you change the time later, you may need to reinstall the OS to get Operations Manager to work
Ensure that the DNS name and Operations Manager server hostname are same:
In the command prompt, run nslookup. This should show you the hostname of the machine.
Run ipconfig /all and check the hostname and domain name. They should be the same as what you obtained in nslookup.
Finally, from the command prompt, run ping where hostname is the fully qualified name of the machine that you got from nslookup.
If this is a reinstall, click Run and enter %temp%, then delete all the contents in temp folder.
Ensure that SNMP has been enabled. If it is not enabled, then:
Go to Control Panel Add or Remove Programs , then click Add/Remove Windows Components.
In the dialog box
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