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Chapter 15 Objectives
List major steps in developing effective marketing communications.
Lists steps involved in developing an advertising program.
Explain the growing use of sales promotion and how sales promotion decisions are made.
Describe how companies can exploit the marketing potential of public relations and publicity.
Evaluation only.
Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.
Copyright 2004-2011 Aspose Pty Ltd.
Overview of Eight Steps to Effective Communication
Identify target audience
Determine objectives
Select communication channels
Design the message
Effectively manage the process
Develop communications mix
Establish communications budget
Measure results
Evaluation only.
Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.
Copyright 2004-2011 Aspose Pty Ltd.
Step 1: Identifying Target Audience
Specific publics
Potential buyers
General public
Current users
Deciders and
influencers
Evaluation only.
Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.
Copyright 2004-2011 Aspose Pty Ltd.
Common Platforms for Communications
Get with a partner. You are going to start a landscape contracting business. How would you use each of the following platforms in your business?
Advertising
Sales promotion
Public relations
Personal selling
Direct marketing
Let’s
Discuss
Evaluation only.
Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.
Copyright 2004-2011 Aspose Pty Ltd.
Step 2: Determining Communication Objectives
Models of consumer-response stages are
AIDA model
Hierarchy-of-effects model
Innovation-adoption model
Communications model
The models assume that buyers pass through these stages:
Cognitive stage
Affective stage
Behavior stage
Evaluation only.
Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.
Copyright 2004-2011 Aspose Pty Ltd.
Step 3: Designingthe Message
Evaluation only.
Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.
Copyright 2004-2011 Aspose Pty Ltd.
Le
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