客服准则回复例句.docVIP

Frequently Asked Questions PRODUCT BRAND Plz change all to “Q” and “A” Q: Are ZOPO smartphones available in my country? A: ZOPO smartphones are officially distributed in the following countries (if your country isn’t listed below, please use our e-commerce partners that ship worldwide): Europe (please sort by continent) Spain Portugal Germany Netherlands Belgium Luxembourg France Italy India Malaysia Burma Laos France Russia Turkey Czech Republic Slovakia Slovenia Croatia Bosnia Serbia Montenegro Albania Macedonia Bulgaria Hungary Poland Iraq Greece Uruguay French guyana 2.Where can I buy accessories (cases, screen protectors, batteries, etc) for my device? -At this time we do not directly sell accessories for our devices. -If you wish to purchase batteries and parts for your device, please contact your local resellers. 3. Is there an update available for my device? - Your phone will automatically notify you if there is an update. To manually check, go to settings etc You can also check our Updates page at www for the latest version. Alternatively see our Blog and Facebook page for any update announcements for our devices or contact us at zopo@ for further questions. 4. I would like to know the phone’s prices. How can I get this information? You can get all the information you need by contacting your country’s official distributor as prices vary according to location. Alternatively our e-commerce partners have prices listed on their online shops. 5. How to add a Google account on my device? - Go to the Applications menu - Settings - Add account. - Choose Google. - Enter your email address, password and complete the steps. If you don’t have a Google account, you can use this menu to create a new account right from your phone. WARRANTY REPAIRS Where can I get after-sales service if I purchased a phone from zopomobile.es or zopomobile.eu before March 2015? Please contact aftersale.europe@ for all after-sales support. 2. What’s the warranty p